Unified Communications as a Service (UCaaS) platforms offer businesses a way to improve connectivity between offices and employees. By integrating VoIP, video conferencing, instant messaging, and other collaboration tools into one platform, UCaaS makes it easy for employees to stay connected no matter where they are. In addition, UCaaS platforms often include features such as call scheduling and reporting, which can help businesses keep track of their employee’s whereabouts and performance. With so many benefits, it’s no wonder that Unified Communications as a Service is becoming increasingly popular among businesses of all sizes.

why richmond telecom

Essential functionality enabled by our UCaaS solution


Unified Communications as a Service, or UCaaS, is a comprehensive solution from Richmond Telecom that ensures higher efficiency and borderless growth while boosting your business to new heights. With flexible, resilient, customisable, and open solutions, our UCaaS network helps your company through deployment, bridging, scheduling, call launching, or reporting. The added advantage of our Unified Communications solutions is the seamless synthesis with the existing framework, thus improving the end-user experience. In addition to the many advantages offered by UCaaS, our team at Richmond Telecom is always ready to assist you in making the most of our unwavering commitment to your success. Contact us today to learn more about how we can help take your business to the next level.


Get phone services including advanced call routing, forwarding, recording, and more with crystal clear clarity.

1. Easy installation

When companies want to expand their PSTN communications systems, they have to install lines. This can lead to network downtime and office disruption, which in turn, can cause a sharp decline in revenue if employees struggle to make outgoing calls to clients. With VoIP there are no lines or hardware to install. You only need to purchase IP phones, and we’ll even install the software for you.


Enable instant messaging with each other and group chat for quickly resolving issues and avoiding flooded inboxes.


Enable instant messaging with each other and group chat for quickly resolving issues and avoiding flooded inboxes.

Video Conferencing

Get seamless one-on-one and group conferencing for meeting solutions, don’t let the pandemic disrupt your business.

3. Increased scalability

While we briefly covered this under “easy installation” it’s worth mentioning again. VoIP is perfect for companies looking to expand or scale back staff. They can easily add or drop lines at ease.

Collaboration Tools

From scheduling tasks to project management, our UCaaS solution will help integrate it into your workflow.

Talk to an Expert (804) 964-1700

Remote work is the new normal. Enterprises need to go digital first and this has made endpoint security a significant concern. UCaaS enables encrypted communication to prevent any data breach of sensitive information. No more need for on-site telephones, private phone lines, or any other equipment, all you need is an internet connection, and you’re good to go. Choose our UCaaS solution that can tailor itself to your business needs.

Not Just Any Telecom Company. We’re Richmond Telecom.

Not Just Any Telecom Company. We’re Richmond Telecom.

No matter your industry, we provide Richmond trusted cloud based business phone solutions that exceed your expectations.